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Browse listings, tap "Borrow This" on a piece you like, choose your rental duration (minimum set by the owner, up to 14 days), and proceed to checkout. Your card is authorized but not charged until the owner accepts your request. If they decline, no charge is made. Once confirmed, tap "Confirm Pickup" to document the item with photos, then coordinate pickup through messages.

Go to your Closet and tap "List New Item." Upload up to 4 photos, add details like size and condition, set your rental and sale prices, and publish. You'll need to connect a bank account through Stripe to receive payouts.

Set up your Fit Card with your sizes and measurements — the "My Fit" filter will show items that match. Before renting, you can also message the owner to ask about fit details. Since pickup is on campus, you may be able to try it on before confirming.

Payouts are processed through Stripe Connect after you confirm a rental or purchase request. Your card is authorized at checkout but payment is only captured when you accept. Connect your bank account in Closet Settings — the process takes about 2 minutes. Funds typically arrive within 2–5 business days.

Commission depends on your plan. The Free plan charges 12% on every rental or sale. Pro drops it to 5%, and Unlimited is 0% — you keep everything. As a buyer or renter, you pay a service fee at checkout based on the seller's plan rate. Upgrading your plan is the fastest way to increase your take-home on every transaction.

If the renter doesn't mark the item as returned, the rental auto-advances 24 hours after the return date. You then have 12 hours to inspect and file a damage claim if needed. Both parties get 2 days to resolve it directly — if unresolved, either side can escalate to MyCampusClosets for a binding determination. Setting a security deposit on your listing is the best way to protect yourself.

Yes — if a listing has a sale price, you'll see a "Make It Yours" option. Your card is authorized at checkout but not charged until the closet owner confirms. Arrange campus pickup through messages once confirmed.

Either party can cancel before the owner confirms — no charge is made. Once confirmed and payment is captured, cancellation fees may apply. If there's a dispute, use the platform messaging system first. If unresolved, email hello@mycampusclosets.com for mediation.

Email hello@mycampusclosets.com and we'll process your account deletion within 30 days. Any outstanding rentals must be completed first.

The MyCampusClosets Ambassador Program lets you earn commissions by promoting the platform to your campus community. Ambassadors get a free Pro Plan (saving $99/year), a unique referral code, and earn 2% commission on every rental made by users who signed up through their code. You must post 2–4 authentic promotional posts per month (Instagram or TikTok, full posts only) and tag @mycampusclosets.

Go to the Ambassador section in the app and click "Apply." Fill out an 8-section application covering your campus presence, social media following, promotion ideas, and commitment to posting requirements. Submit and we'll review your application within 3–5 business days. If approved, you'll be notified by email and your Pro Plan and referral code will be activated immediately.

Ambassadors must: (1) Post 2–4 full posts per month on Instagram or TikTok (Stories and Reels don't count as full posts). (2) Tag @mycampusclosets in all promotional posts. (3) Create authentic content aligned with your personal aesthetic. (4) Maintain a positive presence on campus and represent the brand well. (5) Complete your referral onboarding to start earning. These commitments ensure you earn legitimately while representing us authentically.

Ambassadors receive: (1) Free Pro Plan (normally $99/year) with 5% commission on personal listings. (2) Unique referral code to share with friends and followers. (3) 2% commission on every rental by users who sign up with your code (while you're actively an ambassador). (4) Exclusive Ambassador badge on your profile. (5) Early access to new MyCampusClosets features. (6) Free monthly merch and branded swag. (7) Dedicated ambassador dashboard showing referral stats and earnings.

You earn 2% of the lender's earnings on every rental made by someone who signed up with your code — this applies for as long as you're an active ambassador. For example, if a friend rents an item and the lender earns $20, you earn $0.40. If that friend makes 5 rentals per month, you'll earn commissions on all 5. There's no cap — the more active your referrals are, the more you earn. Commissions are aggregated monthly and paid out automatically.

If your application isn't approved, you'll receive an email explaining the decision. You can reapply 30 days after your rejection. There's no limit to how many times you can reapply. Reasons for rejection typically include not meeting campus presence requirements, insufficient social media engagement, or brand alignment concerns.

You can remove yourself from the program anytime by updating your settings. Once you're no longer an ambassador, your referral code stops earning commissions on new activity. However, any earnings you've already accumulated will still be paid out in the next monthly payout cycle. You can always reapply later.

Commissions are aggregated at the end of each month and paid out automatically via Stripe Connect. You'll receive an email confirming your payout amount and when to expect the funds in your bank account — typically 2–5 business days after payout is initiated. You'll need to have a bank account connected via Stripe to receive payouts.