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Browse listings, click "Borrow This" on a piece you like, choose your rental duration (minimum set by the owner, up to 14 days), and proceed to checkout. Your card is authorized but not charged until the owner accepts. Once confirmed, complete the pickup condition report — a 5-item checklist and front/back photos — then coordinate pickup through messages.

Go to your Closet and click "List New Item." Upload up to 4 photos, add details like size and condition, set your rental and sale prices, and publish. You'll need to connect a bank account through Stripe to receive payouts.

Set up your Fit Card with your sizes and measurements — the "My Fit" filter will show items that match. Before renting, you can also message the owner to ask about fit details. Since pickup is on campus, you may be able to try it on before confirming.

Yes — while a rental is active you can request an extension of 1–7 additional days. The owner can approve or decline. Message them early and don't wait until the last day.

Payouts are processed automatically after you confirm a rental or purchase request. Your card is authorized at checkout but payment is only captured when you accept. Connect your bank account in Banking — takes about 2 minutes. Funds typically arrive within 2–5 business days.

Commission depends on your plan. The Free plan charges 12% on every rental or sale. Pro drops it to 5%, and Unlimited is 0% — you keep everything. As a buyer or renter, you pay a service fee at checkout based on the seller's plan rate. Upgrading your plan is the fastest way to increase your take-home on every transaction.

If the renter doesn't mark the item returned, the rental auto-advances 24 hours after the return date. You then have 12 hours to inspect and file a damage claim (max $150). The renter gets 2 days to resolve it directly with you. If you can't agree, either party can escalate to MyCampusClosets — the team reviews all condition photos and checklists within 3–5 business days and makes a binding determination. Lender payouts are capped at 60% of the item's original retail price.

Yes — if a listing has a sale price, you'll see a "Make It Yours" option. Your card is authorized at checkout but not charged until the closet owner confirms. Arrange campus pickup through messages once confirmed.

The Style Diary (Looks tab in the app) is a private record of every piece you've rented or bought. After a transaction completes, you can add a photo, pick an occasion, and write a caption. It's personal — not shown publicly.

Either party can cancel before the owner confirms — no charge is made. Once confirmed and payment is captured, cancellation fees may apply. If there's a dispute, use the platform messaging system first. If unresolved, email hello@mycampusclosets.com for mediation.

Email hello@mycampusclosets.com and we'll process your account deletion within 30 days. Any outstanding rentals must be completed first.