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Browse listings, tap "RENT" on a piece you like, choose your rental duration (minimum set by the owner, up to 7 days), and proceed to checkout. Your card is authorized but not charged until the owner accepts. Once confirmed, complete the pickup condition report — a 5-item checklist and front/back photos — then coordinate pickup through messages.

Go to your Closet and tap "+ Add Piece." Upload up to 4 photos, add details like size and condition, set your rental and sale prices, and publish. You'll need to connect a bank account through Stripe to receive payouts.

These are optional flags a lender can turn on when they list an item for rent. "Dryclean only" tells you the piece needs professional dry cleaning rather than a home wash. "Try-on available" means the lender is open to letting you try it on in person before you confirm — coordinate through messages, since pickup is on campus anyway. You'll see either flag as a small pill on the listing when the lender has enabled it.

Fastest way: long-press the "New rental request" or "New order" notification on your phone and tap Approve/Confirm or Decline right there — approving confirms instantly and notifies the other person; Decline asks you to confirm first (it releases their hold). You can also open it in the app and use the buttons on the request. Their card is only charged once you approve.

Yes — long-press the message notification, tap Reply, type, and hit Send. Your reply lands in the same conversation. Tapping the notification itself takes you straight into that conversation.

Yes — when MyCampusClosets or your campus posts an announcement it lands in your in-app notifications, and (if you've allowed notifications) you'll get a push too. You can turn announcement pushes off anytime under More → Announcements; it won't affect your rental or order alerts.

Set up your Fit Card with your sizes and measurements — the "My Fit" filter will show items that match. Before renting, you can also message the owner to ask about fit details. Since pickup is on campus, you may be able to try it on before confirming.

Yes — while a rental is active you can request an extension of 1–7 additional days. The extra days are charged at the same daily rate, and if you bought Rental Protection at checkout it's extended over the new dates for a small pro-rated fee. The owner can approve or decline, and you'll only be charged once they approve. Message them early and don't wait until the last day.

Payouts are processed automatically after you confirm a rental or purchase request. Your card is authorized at checkout but payment is only captured when you accept. Connect your bank account in Banking — takes about 2 minutes. Funds typically arrive within 2–5 business days.

MyCampusClosets takes a flat 12% commission on every rental or sale you make as a seller — the platform's commission on physical clothing sales and rentals, not a digital subscription. The only time it's different is if a promo code or our team has set a lower rate on your account. Buyers and renters pay a separate service fee at checkout — $1.50 or 5% of the order, whichever is greater, charged to the buyer.

If the renter doesn't mark the item returned, the rental auto-advances 24 hours after the return date. You then have 12 hours to inspect and file a damage claim (max $300). The renter gets 2 days to resolve it directly with you. If you can't agree, either party can escalate to MyCampusClosets — the team reviews all condition photos and checklists within 3–5 business days and makes a binding determination. Lender payouts are capped at 75% of the item's original retail price, up to $300 ($150 if the listing has no recorded retail price).

A late fee equal to the item's daily rental rate (total price ÷ rental days) accrues each day past the return date, and you'll get a notification as it adds up — the total is charged to your saved card when you mark the item returned. At 5 days overdue, an authorization hold for the item's listed resale value may be placed on your card (this applies even with Damage Protection). At 7 days, the full resale value is charged, the rental converts to a purchase, and your account is suspended. Running behind? Request an extension before the return date instead — it's the same daily rate with no fees piling up.

Right now — browse the catalog and rent or buy directly in the MyCampusClosets app. Your card is authorized at checkout but only charged once the closet owner confirms. Sellers can list items anytime, so the closet keeps growing.

Yes — if a listing has a sale price, you'll see a "BUY" option. Your card is authorized at checkout but not charged until the closet owner confirms. Arrange campus pickup through messages once confirmed.

Finished business tidies itself: once a rental or order wraps up (and the chat's been quiet for a couple weeks), or a conversation goes dormant for a month, it moves under the collapsed "Older" section at the bottom of your inbox. Nothing is deleted — tap "Older" to see everything, and any new message brings a conversation right back to the top.

In any message thread in the app, tap the hanger button next to the message box, pick one of your live listings, and send. It appears in the chat as a tappable "VIEW ITEM" card that takes them straight to your listing — perfect for answering a Looking For request.

Tap the heart on any listing to save it — everything lives under Wardrobe > Favorites in the app. If a favorited item is out on a rental, we'll send you a "Back in stock" heads-up the moment it's returned and available again.

They're earned, not bought: ★ Top Rated means a 4.8+ average across at least 3 reviews. Trusted Seller means 5 or more completed reviews. Verified .edu means their student email is confirmed — which is true of everyone on MCC. Badges update automatically as reviews come in.

The Style Diary (Looks tab in the app) is a private record of every piece you've rented or bought. After a transaction completes, you can add a photo, pick an occasion, and write a caption. It's personal — not shown publicly.

It's a reverse marketplace in the app: post what you need (from the Shop tab banner or More > Looking For) with a "need it by" date. Pick a category and sellers on campus with matching pieces get a heads-up push about your request. Sellers can message you directly or tap "Share item" on your post to send one of their listings straight into the chat — and the chat keeps your request pinned at the top so nobody loses track of the ask. When you find your item, tap "✓ FOUND IT" on your post to take it down, or DELETE to remove it. Posts leave the board automatically 24 hours after your need-by date — we'll remind you the day before in case you're still looking.

Either party can cancel before the owner confirms — no charge is made. Once confirmed and payment is captured, cancellation fees may apply. If there's a dispute, use the platform messaging system first. If unresolved, email app@mycampusclosets.com for mediation.

Tap the ⋮ menu on a profile or message thread and choose "Report User" (on a listing, use the "Report this listing" link and pick a reason). We review every report within 24 hours. We have zero tolerance for harassment, abusive behavior, or objectionable content on campus. Every report gets looked at. Nothing gets ignored.

Tap the ⋮ menu on their profile or message thread and choose "Block User." It's immediate — their content disappears from your feed and they can't reach you. They won't know they've been blocked (it's silent on their end). Blocking isn't account deletion — it's a communication and visibility control, just for you. To unblock, open the ⋮ menu on their profile again and choose "Unblock User."

In the app, go to More > Delete account, type DELETE to confirm, then choose Delete my account. This is permanent and immediate: your profile, name, contact details, photos, and other personal information are erased and cannot be recovered, your subscription is cancelled right away, and you are signed out and cannot sign back in. You will need to finish or cancel any active rentals, orders, or damage claims and clear any outstanding fees before your account can be deleted. For legal and tax reasons we keep de-identified financial and transaction records, but these no longer contain your personal information. See our Data Deletion page (mycampusclosets.com/data-deletion) for full details on what's removed and what we retain.